A Personal Finance Blog for Malaysian: Sad day - Maxis charged me for usage over quota

Monday, January 10, 2011

Sad day - Maxis charged me for usage over quota

Refer to the FAQ from Maxis,

Q How will I be charged once my postpaid Monthly Pass volume quota has been exceeded?
A. "When you reach your Monthly Pass volume cap, the session will not be disconnected and there will not be any SMS noti cation. Subsequent usage will be charged at RM0.05/10KB but charges will be capped at a maximum charge of RM250 per bill.

A small mistake on last Sunday for not monitoring the usage on the last day of the billing period, over used by 30MB. I have mistaken that a SMS notification will be sent and connection will be disconnected on ce the volume quota has been reached.

What an "unfair policy" for "postpaid" user. User will NOT be informed on the usage beyond quota and will be "penalised" by up to RM250.

4 comments:

  1. yupp. they should change the policy. it doesn't mean that when we, the postpaid user have money to pay for the extra. they shldn't differentiate us with prepaid user.

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  2. Bill came, I was charged "only" RM250 for the extra usage. Called Maxis to appeal but the officer said I am lucky because I was suppose be charged over RM1,000 but they only capped it to RM250.

    So, I have decided to move to Digi after my contract with maxis ends this July 11.

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  3. haha... just notice my co-worker received the same bill as mine... her monthly quota was 500MB and usage about 650MB and charged RM250 (capped).

    I wonder how many are like us every month and how much Maxis earned from this "extra".....

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  4. Complaint to SKMM (online) last week and this week received positive reply from Maxis. They will waive RM250 (i.e. I am expecting refund / credit to my account) but ask me to be careful (monitor) on my usage.

    They "will" implement something like for the prepaid, ie to notify user once the quota reached. Hope it is true.... but I have decided to move to Digi.

    ReplyDelete